Privacy Policy — iee com Data Protection for Pakistan

1 About This Privacy Policy

iee com takes the privacy of its players seriously. This policy has been written to be as straightforward as possible — we have tried to avoid legal jargon where we can, so you actually understand what happens to your data when you use the platform.

This Privacy Policy covers all data we collect from you directly (such as when you register), data we collect automatically when you use the platform (such as your device type and session activity), and data we receive from third-party partners such as payment processors. It applies whether you are accessing iee com from a browser in Karachi, using the app in Lahore, or placing a PSL bet from anywhere else in Pakistan.

This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and iee com.

2 What Personal Data We Collect

We collect personal data in several ways — directly from you when you register or use the platform, automatically as you interact with games and features, and in some cases from third-party payment providers. Here is a breakdown of the categories of data we may hold:

3 How We Use Your Personal Data

iee com uses the personal data we collect for specific, legitimate purposes only. We do not use your data for anything beyond what is needed to operate the platform and protect our players. The main purposes for which we process your data are:

• Account Management — to create, maintain and secure your iee com account, including authentication and session management.
• Payment Processing — to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast and bank transfer, and to maintain accurate transaction records.
• Identity Verification — to confirm that players are who they say they are, that they meet the 18+ age requirement, and that payment methods belong to the account holder.
• Fraud Prevention & Security — to detect and prevent fraudulent activity, money laundering, bonus abuse, duplicate accounts and any other activity that breaches our Terms and Conditions.
• Platform Improvement — to analyse how players use the platform so we can improve game performance, payment flows, navigation and the overall experience.
• Responsible Gaming — to monitor gaming patterns and support players who may need to use deposit limits, session reminders or self-exclusion tools.
• Customer Support — to respond to your queries, resolve account issues and maintain a record of support interactions.
• Communications — to send you important account notifications, platform updates and, where you have opted in, promotional offers relevant to Cricket betting, Slots and other iee com game categories.

4 Payment Information & PKR Transactions

When you make a PKR deposit or request a withdrawal on iee com, your payment details are handled through secure, encrypted payment processing channels. iee com works with payment service providers to facilitate transactions via JazzCash, Easypaisa, Raast and bank transfer.

• Full payment credentials such as your JazzCash PIN or bank account passwords are never stored by iee com.
• We retain transaction records in PKR — including deposit amounts, withdrawal amounts, dates and payment method used — for account management and fraud prevention purposes.
• Transaction records are used internally to verify payment history and resolve any disputes about account balances.
• Your payment method details are associated with your account to ensure withdrawals are returned to the same source as deposits — a standard security requirement.

5 Cookies & Tracking Technologies

iee com uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the platform is being used. Cookies are small text files stored on your device when you visit ieecom.org or use the app.

The types of cookies we use are:

• Essential Cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies while using the platform.
• Functional Cookies — remember your preferences such as preferred language, last visited game category and notification settings so you do not have to set them again each session.
• Analytics Cookies — help us understand how players navigate the platform, which game categories are most popular and where technical issues occur. This data is aggregated and not linked to individual player identities for analytics purposes.
• Performance Cookies — used to monitor platform load times, game performance and payment flow completion rates so we can identify and fix issues quickly.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality, particularly around session management and login persistence.

6 Who We Share Your Data With

iee com does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We may share your data with carefully selected partners only where it is necessary to operate the platform and provide our services to you. These partners include:

• Payment Processors — JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum transaction data required to process your PKR deposits and withdrawals securely.
• Identity Verification Services — third-party KYC (Know Your Customer) providers may receive your identity documents to confirm your age and identity as part of the account verification process.
• Fraud Prevention Partners — specialist fraud detection services receive limited technical and transaction data to identify suspicious patterns and protect all players on the platform.
• Analytics Providers — platform analytics tools receive aggregated, anonymised usage data to help us improve performance and player experience.
• Cloud & Hosting Providers — secure cloud infrastructure providers host the platform data. These providers operate under strict data processing agreements with iee com.

7 Data Retention

iee com retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable record-keeping obligations. The general retention principles we follow are:

• Active account data is retained for the lifetime of your account plus a defined period after account closure.
• PKR transaction records are retained for a minimum period to support payment dispute resolution and financial record-keeping requirements.
• Identity verification documents are retained for the period required to fulfil our verification obligations and then securely deleted.
• Support communication records are retained for a period sufficient to resolve open issues and maintain quality of service.
• If an account is closed due to a confirmed breach of our Terms — including fraud or abuse — relevant records may be retained for a longer period to prevent re-registration and protect other players.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual player.

8 How We Keep Your Data Secure

iee com uses a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. Our security approach includes:

• Encryption in Transit — all data transferred between your device and the iee com platform is encrypted using HTTPS/TLS protocols.
• Encryption at Rest — sensitive data stored on our servers, including personal details and payment records, is encrypted at rest.
• Access Controls — access to personal data is restricted to iee com staff and systems that genuinely need it to perform their function. All access is logged and monitored.
• Secure Payment Integration — PKR payment processing uses the official secure APIs of JazzCash, Easypaisa, Raast and participating banks. Sensitive payment credentials never pass through iee com servers.
• Regular Security Reviews — the platform undergoes periodic security assessments to identify and address potential vulnerabilities.
• Fraud Monitoring — automated systems monitor account and transaction activity in real time to detect unusual patterns that may indicate security threats.

9 Your Data Rights

As a player on iee com, you have the following rights regarding your personal data. To exercise any of these rights, contact the iee com support team through the Help section of the app or platform:

• Right to Access — you can request a copy of the personal data iee com holds about you at any time.
• Right to Correction — if any of your personal data is inaccurate or out of date, you can ask us to correct it. You can update most account details directly in your account settings.
• Right to Deletion — you can request that we delete your personal data. Note that we may need to retain certain records for fraud prevention, dispute resolution and record-keeping purposes even after an account is closed.
• Right to Object to Marketing — you can opt out of promotional communications at any time through your account settings or by contacting support.
• Right to Data Portability — you can request a copy of your account data in a commonly used, machine-readable format.
• Right to Restrict Processing — in certain circumstances, you can ask us to restrict how we use your personal data while a concern is being investigated.

We aim to respond to all data rights requests within 30 days. In complex cases we may need additional time, and we will inform you if this is the case.

10 Children & Minors

iee com is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. Registration requires confirmation that the player is 18 or over, and identity verification is used to enforce this requirement.

If we become aware that a registered account belongs to a person under the age of 18, that account will be suspended immediately. Any data collected in connection with that account will be reviewed and deleted where appropriate, and any balance in the account will be handled in accordance with our Terms and Conditions.

If you believe that a person under 18 has registered on iee com, please contact our support team immediately through the app. We take underage access very seriously and act on such reports promptly.

11 Updates to This Privacy Policy

iee com may update this Privacy Policy from time to time to reflect changes in how we operate the platform, improvements to our security practices, or changes in the services we offer. When we make a material change to this policy, we will notify active players through the app or by email where possible.

The updated policy will always be available at ieecom.org/privacy-policy and will show the date it was last updated at the top of the page. Your continued use of the platform after a policy update is published constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal data is being handled, please contact the iee com support team through the Help section of the app. You can also reach us at the support email shown in the footer of this page.

We take all privacy enquiries seriously and aim to respond to every message within 24 hours on business days. For data rights requests — such as access or deletion requests — we will confirm receipt and provide a substantive response within 30 days.